Related Services

Infrastructure Management
Application Development

 

 
Retail BPO | Retailing | BPO Services

Retail BPO Services

Retailing has changed with the changing world. The global retail industry is becoming more complex and changing at an ever-increasing speed. Shifting demographics, more educated consumers, new channel formats—among other trends—require that the industry quickly adjust and modify existent models, approaches and processes to satisfy the needs of future customers in order to be successful and profitable. Retailing requires tailoring its offerings to select customers, as opposed to the mass appeal approach of the 1980s, in order to win over customers and foster greater customer loyalty.

Zensar enables retailers to support innovation and enable them to come more close to customer while focusing on emerging market cultures and trends.

At Zensar we support retail organizations – traditional, eRetail or catalog – to achieve competitive advantages in their businesses through excellence in technology, process, industry insights and outsourcing modules. Our customized solutions covers every aspect of retail, be it merchandizing, store operations or customer relationship management.

Leveraging its strong domain expertise, technology processes, and infrastructure, Zensar helps global retail firms address today’s challenges and brings in process efficiencies across the retail value chain.

Key Challenges

The key challenges faced by Retailers are :

BPO - Retail

In Store Challenges
Retailers are challenged by decentralized operations resulting into non-standard processes and lack of proper control. Moreover they are grappled with Stock outs, Shrinkages and lower productivity.   


Customer Challenges
The Retail organizations need to manage ever changing customer preferences and there is continual pressure to deliver the value through customization.

Technological Challenges
Disparate System Landscapes put burden on support, also affects consolidation and data integration efforts resulting into low efficiency.

Environmental Challenges
Retailers are challenged by change in demographics, seasonality in business, customer localization and suppliers pressure on margins.

Zensar leverages its strong domain expertise, technology processes, and infrastructure and helps global retail firms address challenges and bring in process efficiencies across the retail value chain.


Retail BPO Services Portfolio 

Zensar’s comprehensive Retail BPO services portfolio covers-

  • Merchandising management
  • Supply Chain Management
  • Supplier support services
  • Procurement services
  • Logistics & distribution management
  • Decision support reporting & analytics

Retail BPO



Value Proposition


Zensar has built a global supply chain management model for retailers that:

  • Helps effective track and trace process
  • Optimizes the supply chain performance
  • Enables stakeholder based single window reporting
  • Ensures predictability in the supply chain processes
  • Provides hedging against cost leakages
 

Client Speaks

Wayne McAdam - Assistant General Manager, Application Services, Nedcor Bank
“Zensar team has showed a tremendous commitment in imparting SEI CMM and related knowledge to our team. We have all been richly rewarded through this contribution. We have confidence that this will result in the ongoing success of the joint venture between Nedcor and Zensar.”

Edward Hung - Networks and Systems Integration Manager, Mass Transit Railway (MTR) Corporation
 “During the assignment, Zensar worked closely with our software engineering team and was well accepted as if part of our team. Zensar was able to deliver all the deliverables on time and to a very high standard. Therefore, I have pleasure to recommend their professional services to any prospective customers/ users seeking improvement in software processes.”

Marco Faini - EMEA Retail Centre of Excellence, Fujitsu Services
“Here are a few words to comment your assignment here in Italy to help us in documenting the operational manual. My judgment can't be other than positive on the base of many elements. First of all your competence on the Quality management matter, particularly for what concerns the CMM. This is clearly noticeable from the rigorous methodology that you have applied during the assignment. Secondly I appreciated your capability in managing the relationships with people in terms of diplomacy and opposite needs balancing while keeping always a respectful but still firm attitude aimed to achieve your goals. Orientation to objective is, by the way, a strength that you clearly showed during the assignment: you set the target at the beginning and you focused your attention constantly in the direction of their achievement. Last but not least I have to mention teamwork: it was surely a pleasure to work with you and I believe that together we reached a very good result.”

Adrian Harston - AGS Solutions
 “I think their greatest contribution was the ISO and CMM/CMMI consultancy. I know that Shaun, our Quality Services Manager, made much use of it with respect to the ISO9001:2000 and also in regard to broadening our project audit criteria to cover ISO and the CMM and I, as always, learned a great deal on CMM interpretations. I thank all for their contribution.”


 

Case Studies

Given the complexity of the global supply chain Zensar configured a phased plan to establish a managed service for administrative & analytical activities

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White Papers

Zensar's solution blueprint is an answer to all the limitations of a traditional software development approach like difficult end to end functional and technical traceability, synchronizing documentation, insufficient customer bandwidth, inaccurate translation of Domain specifications etc.

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Industries Served

Utilities


Banking & Financials


Retail


Pharmaceuticals


Media & Entertainment


Logistics & Transportation


Manufacturing