A world leader in the manufacture, distribution and service of electronic test tools and software wanted to optimize their Accounts receivable process. The company had large number of low account balances that required immediate attention and also looked forward to optimize the entire process and reduce the DSO, apart from bringing in huge cost advantage. The company has authorized distributor and manufacturer representative channels in more than 100 countries and employs approximately 2,400 people worldwide

The client was incurring huge costs in maintaining all of its Services Delivery Operations from its Everett hub as huge chunk of low balance accounts continue to remain in collections because of high volume and more focus on high balance accounts and therefore was keen on transferring the operations offshore in order to achiever substantial cost savings.

After a detailed assessment of the existing process at the client's end the AR process was transitioned to a state-of-art BPO facility at Pune, with ready systems, infrastructure, communication equipment and a full time technical support. The team also built Standard operating procedures that are rigorously followed by the offshore team.

In order to know more about the Existing Methodology, Optimization initiatives adopted by Zensar & Results obtained, please download a more elaborate version of the case study.