Global Contact Centres (GCC) is a result of a dual shore relationship between Zensar BPO, India and Interaction, Ireland. The services provided by Global Contact centres encompass delivering seamless experience to the customers through integrated multi-media contact center. The services include inbound and outbound voice based and web based customer support, technical support, and help desk services.

GCC aims at being a strategic extension of your organizations’ capacity. Its relationships are characterized by its willingness to be flexible. Global Contact Centres provides you with long-term visibility in every aspect of its

relationship, which allows you to retain control over the outsourced processes. Its facilities and technological capabilities are tailored to meet your needs. 

GCC's Vision

• To offer complete multilingual global solutions, to your customer and prospect contacts
• Through many locations offer its clients the benefit of costs, culture and education that best suits their needs whilst remaining dynamic in its outlook
• GCC’s purpose is customer acquisition and retention through excellence in contact management and achieving customer delight

Why GCC?

• Multi channel and multi lingual capabilities
• Locations in India, Dublin and Cork giving an opti-shore delivery model
• Fiber optic connection between India, Ireland and US
• Full business resilience with robust Disaster Recovery and Business Continuity Plan

Other Features

On site and off shore training facilities - The employees are given both classroom and on-the-job training, making them adept and proficient in their roles. The Dual Shore advantage gives them an opportunity to traverse demographic and cultural platforms, get acquainted with different work cultures, attitudes and mindsets, thus making them more aware and sensitive to their customers’ needs.

Zensar Technologies, Pune has partnered with SMT Direct Marketing Inc., a provider of multi-media contact center outsourcing services, to provide a combined IT, voice, and business process ousourcing services for its international clients through an Opti-shore delivery model.

The partnership stands on the belief that voice service (telephone) is still the best channel for companies to promote their products and services, regardless of location.

This partnership aims at offering innovative voice services, both inbound and outbound, to the combined customer-base based on Zensar’s wealth of information technology experience and highly scalable offshore centers in India, and SMT’s inbound/outbound expertise in voice contact services.