Back

 

Process consulting to a Leading Bank based on CMMI V1.1

The Customer

The customer is the second largest bank in South Africa and provides banking and finance services to its clients. Total employee strength of the Bank is approx 40,000 and its IT division staff strength is 2100.

The Business Challenge

Zensar was approached by a leading bank in South Africa for initiating a Process improvement journey to eliminate several key issues in their IT environment like:

  • Incomplete & Changing Requirements
  • Poor Resource and Capacity Management
  • Management Oversight and lack of Executive Support
  • Weak Project Management & Engineering Practices
  • Poor Inter Group Coordination

The Solution

For effective solutions to the objectives as identified by the Bank, Zensar embarked on a journey to implement Capability Maturity Model Integrated (CMMI). CMMI is a framework that describes the key elements of an effective software process and guides organizations striving to evolve towards software engineering culture and project management excellence. Key activities undertaken by Zensar were:

  • Gap Analysis and Process Mapping to ascertain current levels of process maturity.
  • Action Planning and Solution Blueprint to achieve future targeted levels of process maturity
  • Implementation support to execute identified actions. The implementation support included Process definitions / enhancements, Measurement definitions and Training activities
  • Periodic reviews and informal assessments further supported the bank’s journey towards the CMMI initiative

Results

The Bank was assessed successfully at Level 2 of CMMI after an intensive 18 months journey of CMMI implementation across its all divisions. The Bank became the first organization in Africa to achieve this world-class benchmark.

Business Benefits

  • Productivity gain/year (35%)
  • Reduction in schedule variance (20%)
  • Reduction in cost overruns (20%)
  • Reduction in effort variance (20%)
  • Improved Product/Service Quality
  • Increased involvement Of line management
  • Shift from “Fire Fighting” mode to a “Planned mode” and
  • Improved customer relations
Back
PDFPrintEmail
 

Client Speaks

Client Manager - IT Quote to Cash
“Congratulations to you all for the phenomenal progress you have made in the last two weeks for these point releases. Amazing job folks keep up the great work! I look forward to much success in the coming Stability Releases, 1.5 and 2.0. Three Cheers for the team!!!!”

Client Director - IS
 “This is truly fantastic - I can't tell you how much I appreciate your dedication and commitment to deliver in advance of customer access to the application. Great work!”

Appreciation by - Client Infrastructure Manager
“Excellent work!! This is definitely a major milestone that we’ve been trying to achieve. With this failover and failback test completed, we’ve validated the design of the solution and we are one big step closer to turn the environment for full production. Special thank you goes out to the test team in India for staying up through the night to execute the test with the folks in San Jose. This kind of close cooperation and collaboration demonstrated our ability to achieve business objectives together and the value of our partnerships. Once again, thank you so much for your hard work and congratulations on a job well done!!”

Client Manager - Oracle R12 Implementation testing
 “Big thanks for working hard and long hours for coding and quality of testing done. All effort is appreciated.”

 

Case Studies

Client Manager - IT Quote to Cash
“Congratulations to you all for the phenomenal progress you have made in the last two weeks for these point releases. Amazing job folks keep up the great work! I look forward to much success in the coming Stability Releases, 1.5 and 2.0. Three Cheers for the team!!!!”

Client Director - IS
 “This is truly fantastic - I can't tell you how much I appreciate your dedication and commitment to deliver in advance of customer access to the application. Great work!”

Appreciation by - Client Infrastructure Manager
“Excellent work!! This is definitely a major milestone that we’ve been trying to achieve. With this failover and failback test completed, we’ve validated the design of the solution and we are one big step closer to turn the environment for full production. Special thank you goes out to the test team in India for staying up through the night to execute the test with the folks in San Jose. This kind of close cooperation and collaboration demonstrated our ability to achieve business objectives together and the value of our partnerships. Once again, thank you so much for your hard work and congratulations on a job well done!!”

Client Manager - Oracle R12 Implementation testing
 “Big thanks for working hard and long hours for coding and quality of testing done. All effort is appreciated.”

 

White Papers

Zensar's Global Delivery platform seeks to change the way software is built, through collaborative design by globally distributed application modelers.

read more >

 

Contact us

Click here to enquire about our Application Support Services or to get in touch with our representatives