24x7 Onsite Support to Asia Pacific processing centre of a Global Financial group

The Customer

The Asia Pacific processing centre for a Global Financial group is client's second largest data centre across the globe. This center provides server and application hosting services for various business entities within the group.

The Business Challenge

The greatest business challenge was to manage customer expectations where resources were always required to work for extended hours and provide 24x7 on call support in view of the criticality of the banking applications, which had a direct financial impact on the business of the customer.

The Solution

Zensar proved its total commitment towards Customer Satisfaction with the 24x7 Onsite Support to Asia Pacific processing centre. The Onsite team consisted of 15 members working with full-time employees (FTEs) of the group to support mission critical banking applications hosted on the Windows platform.
Zensar exceeded the expectations of the customer by demonstrating qualities of leadership, effective teamwork and keen understanding of the business, along with the strong technical skills ultimately resulting in helping the customer maintain the expected service levels and quality in their business.

Business Benefits

Zensar’s strong relationship with Fujitsu helped kick-start this account, which initially started with just one resource on board, providing professional services. This later peaked to 15 resources. We now boast of a project account, which is running successfully for the past 6 years.
The Subject Matter Expertise displayed by Zensar resources in supporting windows operating systems and their ability to quickly learn and adapt to the customer environment helped in boosting the customer’s confidence in our services.