The customer, one of the leading companies in energy (gas and electricity) service market operates from UK; it has a customer base of around 5 million, launched telephone services to residential and small and medium companies, targeting a traffic of 60 millions CDRs a month.

The previous system was PC-based and was written using Visual Basic; this is no longer part of the Information Systems strategy tool set. The system was heavily dependent on manual data entry and was labor intensive and prone to inaccuracy.

We took up this challenge to automate data-capturing process and minimize the inaccuracy in data, which was happening due to manual data-entry.

The Billing Operations Engineer from Zensar provided 24x7 cover for Daily rating and Monthly Billing runs. They provide “on call” support over the weekend and during Bank Holidays to ensure timely completion of weekly / monthly billing runs, for generating customer invoices. Billing Analysts from Zensar assist in Suspense analysis and management.  Stringent SLAs were put in place to ensure that monthly Billing runs were completed as per the deadlines stipulated by the client.

• Significant cost reduction
• 24-hour support
• Access to a technical knowledge pool
• Ability to quickly ramp up resources