The customer, one of the premier utilities’ corporations of UK, supplies water and waste-water services to nearly 3 million customers in the North-west of England. It provides multi-utility connection services across the UK, handles 360 million minutes of telephone calls each month, and services 11 million customers (1 in 5 of the UK population.)

The customer was on a look-out for a Knowledge Management Solution to alleviate the issues and challenges within its Bid Management Process. The Bidding process and the management of the process is often complicated, typically involving multiple stakeholders (departments, partners, and advisors), often across locations and countries to address the requirements of its customers.

Hence, they wanted a platform that would enable different functions of the business to generate better quality bids and qualify quickly and accurately, thereby increasing the probability of conversion of these bids into projects won.

Zensar developed an effective Knowledge Management system and implemented it successfully to enable the bid teams at client’s place easily. Highlights of the solution were:

• Access the corporate structures
• Identify expert communities across the enterprise
• Access standardized information across the enterprise
• Retrieve reusable content such as health & safety policies, quality management practices, etc.
• Reduce the level of customized content required for bids across the Lines Of Business.
  

Every member of the Bid Management Team saved on the time and efforts spent on mundane tasks for preparing the Bids. The team could now re-channel their efforts and energy to focus on value-adding activities for preparing the bids, thus improving the rate of conversion of bids to projects won.

The process took only 30 days!!!