report

Zensar is a global Information Technology organization with more than 14 years experience in providing software business solutions to Fortune 500 clients. We have gained over 10000 person - years of software development expertise and worked on more than 600 projects. Zensar is amongst the leading software exporters from India, with an annual turnover of USD 135 million. 

Listed on the Indian stock exchanges, Zensar’s parent company is one of India’s largest corporate groups RPG,  with Electra Partners as the institutional investor.

Headquartered in Pune; India, Zensar's operations and customer base are spread across five continents. Among India's top 25 software companies, Zensar has expertise in key verticals like manufacturing, retail, distribution, logistics, telecom, utilities and financial services Zensar offers complete business solutions across diverse technology platforms and industry domains through a Global Delivery Model, which delivers 24 X 7 services.

Strategic Business Unit (SBU) Organization

Zensar has a holistic approach in addressing the end-to-end IT and BPO needs of customers; it also recognizes the need to offer specialized services, and in that quest has developed a four- pronged Strategic Business Unit (SBU) model to cater to customer needs in specific technology and domain areas.

Each business unit has specialist sales persons with knowledge and experience in the area of focus and is better equipped to manage cost and deliver quality and adapt to an agile market

The four SBUs at Zensar:

• Application Portfolio Management (APM)
• Enterprise Application Services (EAS)
• Innovative Technology Solutions (ITS)
• Business Process Outsourcing and Optimization (BPO²)

Solution BluePrint - SBP

Solution Blue Print(SBP) harnesses innovation and process automation to help customers jump the curve and boost productivity. It challenges the paradigm of a people-intensive software industry. It captures business processes and application design in a visual, platform-agnostic blueprint.

Solution Blue Print(SBP) leverages a framework of tools that automates the software development cycle. The solution blueprints are automatically forward engineered to deliver cutting-edge solutions exploiting technology advancements. This approach gives the customer flexibility to easily maintain, enhance and integrate applications in a significantly faster and cost-effective manner.

Global Delivery Model - GDM

Zensar’s global delivery model is unique in that it is virtual, and does not believe in establishing numerous, unnecessary, brick and mortar structures to generate applications disconnected from the customer’s business processes.

Rather, GDM combines mature offshoring processes, which emulate global manufacturing best practices and a community of intellect across the globe that spans multiple business domains. The global delivery model thus significantly reduces the pain of people dependence and technology bondage to deliver agile, flexible, future-proof solutions on demand.

Quality at Zensar

Zensar uses two key globally acknowledged frameworks; ISO 9000 and the Software Engineering Institute Capability Maturity Model (SEI CMM), to deliver quality services. In addition, we have the Six Sigma and Total Quality Management (TQM) initiatives based on the Malcolm Baldridge National Quality Awards (MBNQA) and European Foundation for Quality Management (EFQM) to drive process quality at Zensar.

Zensar BPO has taken the first step towards achieving the Customer Operations Performance Center (COPC) Gold Certification using Six Sigma and Kaizen. The most sought after certification in the customer contact center industry today, COPC has been adopted and implemented in more than 35 countries to date.

Partnerships

Zensar's focus on customer service and quality management has enabled it to maintain a 100% track record of long-term relationships. The company is currently engaged with over 100 customers including several from the Fortune 500 list and has formed enduring partnerships with global giants like Cisco, National Grid, Fujitsu, Sprint, Marks and Spencer, Danaher Corporation, Electronic Arts, Electronic Data Systems, and P&O Nedlloyd. Zensar has also forged strategic technology partnerships with global technology leaders such as IBM, Microsoft, Sun Microsystems, Oracle and Tibco. These partnerships enable Zensar to leverage its core competencies, ensuring comprehensive and state-of-the-art solutions to its customers.

Practice driven organization

Zensar focuses on building select domain capabilities based on global market opportunities, current capabilities and business strategy for growth and differentiation. Zensar has domain expertise in sectors like finance, retail, logistics, telecommunications, manufacturing, utilities and entertainment among others. Apart from building domain capabilities, the organization structure also outlines a path for the development of Zensar's own employees, with the practices enabling and driving domain-specific training to the teams to develop practitioners.

Infrastructure

Zensar develops and supports mission critical applications on a 24x7 basis through dedicated teams working out of high-tech onsite and offshore delivery centers, helping customers focus on core business issues. Using this model, costs are effectively lowered by 30% and continue to decrease over a period of time. Facilitating this model ably, is state-of-the-art infrastructure operating from Zensar's technology centers in India and China including high-speed voice/data communication networks and video/teleconference facilities. 

People Strength

The Zensar team, comprising talented and experienced individuals from diverse cultures across the globe, is its pride. Zensar attracts the best of talent from premier educational institutes and the IT industry. At the helm of affairs is a core team of IT industry veterans and experts with extensive experience across domains.

Corporate Social Responsibility - CSR

Even as Zensar nurtures its own assets, it contributes to the community through proactive corporate social responsibility (CSR) initiatives to enhance the lives of underprivileged and socially challenged members of society.