Global enterprises spend almost $5 in application management for every $1 spent on new application development. A Forrester report states that large enterprises spend an average 73% of their IT budget on application maintenance. Clearly, application management presents the most potential for cost savings in global enterprises.

Zensar’s global delivery model is well equipped to help enterprises maximize their IT budgets from business-critical investments made in the past. IT departments of enterprises can leverage our expertise in a range of technical skills, deep domain understanding as well as proven track record to

• Reduce total cost of ownership
• Ensure improved quality and consistent services levels
• Increase returns from legacy applications by improving their stability
• Improve visibility in to state of existing applications
• Increase bandwidth to focus on strategic IT initiatives
• Improve end user customer satisfaction

At Zensar, we have evolved processes to handle transitions and knowledge transfers seamlessly with our customers. We perform detailed root cause analysis and adopt a long-term view when deploying fixes to customer applications. Our metrics driven processes covers business continuity and disaster recovery for our customers we employ a suite of tools such as Remedy and Tivoli to manage customer engagements effectively. This approach ensures alignment with customer expectations as well as reduction of risks.   Zensar thus assumes complete ownership for the application maintenance and acts as an extended offshore team for the customer.

Zensar offers a cost effective solution for application support to its customers based on its dual shore delivery methodology. This methodology is designed to ensure that service provided is in line with agreed SLAs

The methodology is managed through sequentially running phases as given below:

• Due diligence phase
• Knowledge transfer and assimilation
• Shadow
• Reverse shadow
• Offshore steady state

The focus in this methodology is to move the support from the client or its current support service provider to Zensar offshore in a staggered manner. In the initial phase, Zensar's team will be based at the client premises and will be involved in the Due Diligence, Knowledge Transfer and then the shadow and reverse shadow phases. The objective would be to ensure a smooth transition to a state where majority of second/ third/ fourth line support would be carried out by Zensar resources onsite. Once the onsite Zensar resources are proficient in providing support onsite within the agreed SLAs, the team will start moving offshore ensuring continuity in the service. The team members would then be available offshore to carry on the support services, making it a cost effective model.