An effective support methodology and process can easily become the differentiator between usefulness & acceptance of BI & DW projects that are rolled out in the production environment. Zensar’s unique support methodology helps to plan for production support and also opens up the highest degree of opportunity for performing support services from offshore. Zensar offers 24x7 support for BI & DW applications.

The initial system study and transition planning are entirely onsite activities that help the support team to get initiated into the system. As we progress with the support transition from Process Definition phase to Process Improvement and finally towards engagement maturity, the offshore team can add significant value in not only scaling up and optimization but also bring lot of process maturity to the support engagement.