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First Time Outsourcing/Offshoring

IT Applications and business process offshoring has fast become a global phenomenon with an irreversible flow within the business communities globally. Over the years organizations are opting for offshoring to maintain a competitive advantage. Initially, cost arbitrage was the top driver for the decision to outsource or offshore, however, organizations have realized that its business benefits extend far beyond cost while being able to concentrate more on their core competencies.

Amongst the organizations that have chosen offshoring as a key business strategy, some are very satisfied, some are not so satisfied and a few others are plainly disillusioned. Then there are organizations that are yet to offshore. These organizations are the First Time Offshorers (FTO).

While majority of the experienced offshorers have addressed these factors and learnt to address them better over the years as their offshore strategy matures, FTOs require effective guidance towards developing a successful offshoring strategy from the word go.

Benefits :–

Strong lineage in helping organizations offshore their IT and processes effectively and efficiently.
A consultative approach to services offers additional value to the customers
Phased approach helps organizations offshore with right expectations, manage change, address risks and orchestrate the offshoring process successfully.
Global delivery capabilities provides the option of multishoring for implementation of their offshore strategy
Domain expertise, technology and process capabilities coupled with strong focus on quality deliverables provide added benefits to the customers in their offshore initiatives.

FTO launch in UK-

The Company launched its service offering ‘ZEN-FTO’, aimed at the multi-billion dollar market in USA Europe and Asia for engaging first time outsourcers at the Gartner Outsourcing and IT Services Summit 2007 .To address potential barriers to achieving FTO, Zensar completed several months of obtaining customer opinion and feedback and from the research developed a process to provide reassurance and reinforce the offshoring message, demonstrate expertise and support the decision-making process, as well as achieving buy-in from users in addition to decision makers.

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Who Outsourced the Outsourcers?

-Ralph Rodriguez

For many organizations, offshoring or, more importantly multi-sourcing, is becoming complex and no longer just commodity-based sourcing.The 2007 Aberdeen Benchmark Report Who Outsourced the Outsourcers? describes how saving money might not be the only driving force when looking for an offshore outsourcing provider or even in maintaining a current offshore relationship. This report will look at how companies get the most value from outsourcing ADM work and examine the roadblocks they face in achieving an even higher return on their investment (ROI) and look at the strategies and best practices the Best in Class are using to attain their companies goals.

Customer Speak

"The relationship with Zensar has supported us in building world class processes and quality into our development capability.The skills that they bring are not easily found elsewhere in South Africa and their expertise covers a very broad range of technologies and services.This partnership has allowed Silica to leverage off these strengths in ramping up our delivery capability on demand.They are flexible and very accommodating in supporting our needs. Theirs is not simply a case of "cheaper, better, faster", but of relationship building and supporting delivery"

Director, Silica Software Solutions

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First Time Outsourcing/Offshoring

Benefits :–

Strong lineage in helping organizations offshore their IT and processes effectively and efficiently.

A consultative approach to services offers additional value to the customers

Phased approach helps organizations offshore with right expectations, manage change, address risks and orchestrate the offshoring process successfully.