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IT infrastructure is the backbone of a global enterprise, and the biggest challenge is to align IT with business goals. The four key points of IT Infrastructure are – Availability, Reliability, Manageability and Scalability, the ARMS of the IT Infrastructure. Today a reliable IT infrastructure can prove to be a differentiator for any enterprise. The move from legacy client-server applications to GUI intensive multi-tier applications has made the management of IT infrastructure more complex than anticipated. Today infrastructure comprises networks, systems, task specific appliances, storage devices, printers, mobile devices and much more.
A structured approach to solving issues and problem has been defined by the set of best practices in ITIL (IT Infrastructure Library). This has given a new dimension to IT Service Management, which breaks away from traditional infrastructure management and brings it under the scope of Service Support and Service Delivery. IT Service Management helps in aligning business with IT, with built-in customer focus and financial management.
Zensar combines technology expertise, evolved process frameworks, state-of-art infrastructure and flexible delivery models to offer a comprehensive suite of IT Infrastructure Management Services to global enterprises. Zensar portfolio of infrastructure management services include:
- Managed Services
- Enterprise Server Management
- Network Management Services
- Desktop Management
- Turnkey Implementation
- Infrastructure Implementation
- Platform Migration
- Security Audits
- Infrastructure Consulting
- Server Administration
- Network Administration
- IT Process Consulting
Zensar’s metrics driven service help strengthen the ARMS (Availability, Reliability, Manageability, and Scalability) of the IT infrastructure. The ITIL process framework further bolstered by SEI CMMi and ISO 9000 quality frameworks shapes the foundation of our services. Zensar’s infrastructure management team comprises highly skilled resources proficient in leading edge technologies and with appropriate professional certifications. Zensar offers a reliable way to reduce costs while maintaining consistent performance levels, relieving customers of operations hassles and enabling focus on strategic initiatives.
Our Differentiator
Zensar offers a complete portfolio of IT infrastructure solutions and services through Infrastructure Management Services (IMS). Through the process of complete ownership, Zensar’s IMS operates through a hybrid onshore-onsite model with robust remote management infrastructure, providing 24x7 services. While the customers can deploy their IT staff to build new and critical technologies and services, Zensar continues to manage their infrastructure.
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