The client is the world's leading independent developer and publisher of interactive entertainment software for personal computers and advanced entertainment systems. They have garnered more than 700 awards for outstanding software in U.S. and Europe.
- People Related
- Quick Ramp up of resources across the world
- Multi Continental teams working on the project
- Diverse Time zones
- Platform Related
- First of its kind: Cross Platform (Unix to Linux)
- Relatively less availability of experienced resources
- Project Complexity Related
- Oracle suggested path was re-implementation. Zensar developed custom upgrade methodology which is now certified by Oracle
- Standardization of different processes across continents
- Elimination of Duplicate customizations across continents
- Sheer Volume of objects – 6000 custom objects
- Multiple languages – English, Spanish, French, German
- Experience in Real Application Clusters (RAC)
- Successfully delivered the upgrade in 140 hours downtime
- Integration of Oracle Applications with 13 other software products using TIBCO as the middleware
- Zensar was involved in getting budgetary approvals for the upgrade within Electronic Arts
- Working with multiple localizations
The upgrade of the EA US and EU instances spans 14 countries and 5 different languages. Zensar’s experience and expertise in 11i upgrades, Order Management, Linux, combined with its compelling offshore value proposition, commitment to the aggressive timelines and swift and prompt responses to all EA requirements and queries .Zensar solution covered the following as a part of project:
- Initial Upgrade assessment
- Global Upgrade to Oracle Applications 11.5.9 covering financials, manufacturing, distribution modules.
- Offshore migration of more than 6000 objects.
- Business Process Re-engineering for Order Management and Shipping modules
- Upgrade Oracle Database to 8.1.7.4 / 9i
- Pilot upgrade on the Linux platform
Unique solution highlights were -
- Cross platform Unix to Linux 11i upgrade
- “As-Is” Upgrade of 2 instances of 300GB+ size each
- Business Process Re-engineering for OM and Shipping modules
- Re-implementation of Oracle Order Management
- Onsite-Offsite model for technical upgrade and object migration. Onsite-Offshore VPN connectivity of 2MBPS setup in a few days.
- Ramp up of offshore team of over 60 consultants in less then 1 month
- Delivery across 3 shores, with over 80 consultants working simultaneously
- EU Forms upgraded in respective languages – English, Spanish, French, German from offshore.
- Higher customer satisfaction through an improved system for booking orders and managing customers and orders
- Electronic Arts was able to focus more on business issues instead of order management issues.
- Zensar’s onsite-offshore delivery model delivers cost benefits
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