The solution has yielded following long-term and short-term benefits for the customers:

• Reduced overall defects because of independent verification of application functionality and performance by functional and domain experts.
• Increased coverage of application during testing at lowered costs over a year.
• Reduced turnaround times during testing by leveraging time-zone differences to expand the work day from 8 hours to 18 hours.
• Reduced risk of roll-back with no roll-back on all applications tested in the last year.
• Participated in making of “Go – No Go” decision allowing customer to confidently progress with or cancel deployment of the applications.

Zensar’s approach was a Dual-Shore model for testing; this included planning, designing, executing, and reporting phases under a well-defined governance framework. Our team, a combination of domain and functional experts, worked across different time zones to provide these services. In this way, we expected the pre-defined SLAs with over 95% defect-free rate and on-time delivery.

The customer was looking for an independent third-party to verify and validate applications in the Finance, HR, and Corporate Services functions before deploying these applications. The challenge was to achieve a 95% defect-free rate for applications supported and 95% on-time delivery.

Customer is one of the world’s leading financial management and advisory companies with presence in 44 countries. The customer extensively uses business critical software applications and their smooth functioning is imperative for its success.