Maintenance of existing Oracle Applications implementations and changes in end user requirements & technology place a high level of pressure on corporate IT departments as the skill sets required typically exceed in-house capabilities. Zensar's Oracle Applications Practice helps customers meet these challenges and derive continued value and benefits from their investments through a spectrum of post implementation and upgrade services.

Our services include:

• Fix on Fault
• Enhancements (Major / Minor)
• Bolt-on development
• 24*7 support
• Maintenance
• Post implementation assessment

The key feature of our support services is the use of an onsite-offshore delivery model. The model provides for high quality low, cost support. The model comprises of understanding and documenting of the client's processes and systems onsite and establishing of teams, processes and infrastructure at the offshore center.

With the teams in place, and the procedures & processes well defined, the Offshore Development Centre (ODC) in its steady state makes deliveries at regular intervals as per the project schedules and pre defined Service Level Agreements (SLAs). Regular customer feedback is sought through out, to identify areas of improvement, this enables the continuous improvement and increased efficiency at the ODC.

Application integration

For a leading provider of handheld computing products, Zensar was responsible for EDI integration of drop ship model in distributed supply chain

Maintenance

Zensar has set up and operates an offshore centre for maintenance, support and new developments for the Oracle Applications 11.0.3. implementation of a leading manufacturer of PC accessories. Modules supported include GL, AP, AR, FA, OE, BOM, MRP, WIP and Inventory

Enhancements (Major / Minor)

Zensar has set up an offshore support center for production support and enhancements of existing Oracle Applications 10.7SC. Modules covered are GL, AP, AR, FA, Inventory and WIP

Bolt-on development

For a worldwide provider of quality electronic transaction processing, information systems, and services, Zensar redeveloped and integrated a Custom Leasing application to their Oracle Apps implementation.