Maintenance, Support and Development

Maintenance of existing Oracle Applications implementations and changes in end user requirements & technology place a high level of pressure on corporate IT departments as the skill sets required typically exceed in-house capabilities. Zensar’s Oracle Applications Practice helps customers meet these challenges and derive continued value and benefits from their investments through a spectrum of post implementation and upgrade services. The key feature of our support services is the use of an onsite-offshore delivery model. The model provides for high quality low, cost support. The model comprises of understanding and documenting of the client’s processes and systems onsite and establishing of teams, processes and infrastructure at the offshore center. The services that we offer in this space are: Fix on Fault, Enhancements (Major / Minor), Bolt-on development, 24*7 supports, Maintenance and Post implementation assessments.

Zensar uses its proven ‘P6 Implementation Methodology’ for Oracle Application Maintenance, Support and Developments. The methodology attempts to institutionalize best practices and Zensar’s experiences in the realm of enterprise applications. A cohesive and logical combination of processes and deliverables, the methodology enables the enterprise manage its environment better. The methodology also provides for low cost post implementation support helping minimize Total-Cost-of Application-Ownership.

Oracle Platinum Partner.
In-depth localization knowledge in the USA, India, Europe, Japan, Australia & Middle East.
First Oracle partner to implement a worldwide Apps R12 in Australia.
One of first Indian company to implement Oracle Retail (earlier known as Retek) in the APAC region.
Go-to Partner for Oracle Development for Oracle Projects Solution Suite.
Acknowledged contributor and influencer for Oracle License sales revenue in the US - North East region.
Acknowledged contributor and influencer for Oracle License sales revenue in the US - North East region.

Clients Speaks

Wayne McAdam - Assistant General Manager, Application Services, Nedcor Bank
“Zensar team has showed a tremendous commitment in imparting SEI CMM and related knowledge to our team. We have all been richly rewarded through this contribution. We have confidence that this will result in the ongoing success of the joint venture between Nedcor and Zensar.”

Edward Hung - Networks and Systems Integration Manager, Mass Transit Railway (MTR) Corporation
“During the assignment, Zensar worked closely with our software engineering team and was well accepted as if part of our team. Zensar was able to deliver all the deliverables on time and to a very high standard. Therefore, I have pleasure to recommend their professional services to any prospective customers/ users seeking improvement in software processes.”

Marco Faini - EMEA Retail Centre of Excellence, Fujitsu Services
“Here are a few words to comment your assignment here in Italy to help us in documenting the operational manual. My judgment can't be other than positive on the base of many elements. First of all your competence on the Quality management matter, particularly for what concerns the CMM. This is clearly noticeable from the rigorous methodology that you have applied during the assignment. Secondly I appreciated your capability in managing the relationships with people in terms of diplomacy and opposite needs balancing while keeping always a respectful but still firm attitude aimed to achieve your goals. Orientation to objective is, by the way, a strength that you clearly showed during the assignment: you set the target at the beginning and you focused your attention constantly in the direction of their achievement. Last but not least I have to mention teamwork: it was surely a pleasure to work with you and I believe that together we reached a very good result.”

Adrian Harston - AGS Solutions
“I think their greatest contribution was the ISO and CMM/CMMI consultancy. I know that Shaun, our Quality Services Manager, made much use of it with respect to the ISO9001:2000 and also in regard to broadening our project audit criteria to cover ISO and the CMM and I, as always, learned a great deal on CMM interpretations. I thank all for their contribution.”

Case Studies

Facing depressed market conditions, reduced IT budgets and the high cost of onsite support, the client, a world leader in manufacture, distribution and service of electronic test tools, decided to evaluate offshore outsourcing as a low cost alternative.

White Papers

Zensar's Global Delivery platform seeks to change the way software is built, through collaborative design by globally distributed application modelers.

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Industries Served

Utilities

Banking & Financials

Retail

Pharmaceuticals

Media & Entertainment

Logistics & Transportation

Manufacturing

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