Quality Policy

We are committed to meet customers’ needs and expectations by delivering competitive IT and Business Process Outsourcing services and solutions.

Objectives

• Deliver IT and BPO services and solutions that meet customer requirements
• Acquire and build long lasting client relationships
• Improve our competitiveness by enhancing employee skills, process performance and technology utilization

Zensar’s Quality Management System has been created over a span of 12 years. Based on international frameworks and benchmarks it uses:

• ISO 9001:2000: Basic system for defining our QMS and to assess QMS effectiveness
• SEI CMM/CMMI: Best practices for software engineering and continuous process improvement
• Total Quality Management (TQM): Used to bring about overall improvement and business excellence 
• Six sigma: Used as a tool for systematic analysis and process improvement