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Customer Satisfaction Survey
Are you happy with us? We want to know more...
Personal Information
Name
Organization Name
Department & Designation
1. How would you rate the sales team that interacts with you
Professionalism, courteousness and friendliness
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Understanding of your requirements
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Providing complete and accurate information
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Being knowledgeable about your problems and Zensar’s solution capabilities
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Accessibility
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Responsiveness
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
After Sales Support
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Remarks
2. How would you rate Zensar’s collaterals and technical literature that may have been presented to you?
Your rating
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Remarks
3. If you have interacted with the presales and technical teams at Zensar India to clarify/amplify your requirements, how would you rate your experience?
Your rating
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Remarks
4. How would you rate the quality of proposals presented in terms of the mentioned parameters below
Understanding your needs
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Effectiveness of Solution
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Quality of Resource
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Effort Estimations
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Effectiveness of Risk Management
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Competitive Pricing
--
Outstanding
Very good
Good
Somewhat Satisfactory
Needs Improvement
Not Relevant
Remarks
5. How has outsourcing your IT and/or business process solutions to Zensar helped you?
Free up management time, energy and focus
--
Beyond Expectation
As Expected
Satisfactorily
Somewhat Satisfactorily
Unsatisfactorily
Not Relevant
Provide competitive differentiation
--
Beyond Expectation
As Expected
Satisfactorily
Somewhat Satisfactorily
Unsatisfactorily
Not Relevant
Optimize cost
--
Beyond Expectation
As Expected
Satisfactorily
Somewhat Satisfactorily
Unsatisfactorily
Not Relevant
Reduce business risk
--
Beyond Expectation
As Expected
Satisfactorily
Somewhat Satisfactorily
Unsatisfactorily
Not Relevant
Remarks
6. How do you rate Zensar’s services vis-à-vis services provided to you by other software vendors on a scale of 5? (Where 5=Outstanding; 4=Very Good; 3=Good; 2=Satisfactory; 1=Needs Improvement or Not Relevant)
Vendor 1
Vendor 2
Vendor 3
Zensar
Clear understanding of your requirements
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Ability to deliver required products and solutions
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Resource skill sets and deployment
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Service delivery model and infrastructure
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Project management skills
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Quality processes and practices
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Technology compatibility
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Timely deliverables
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Efficiency in knowledge transfer and sharing
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Pricing model
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
Continuous value addition
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
--
1
2
3
4
5
7. To further enhance your IT architecture would you be interested in any more of Zensar’s range of service offerings (Tick the service of your interest – you may select multiple service areas). Our account manager would get in touch with you more details on the same.
Service
√
Service
√
Service
√
Service
√
Application Portfolio Consulting
ERP services: SAP, Oracle, PeopleSoft, JD Edwards
Application Modernization
Customer Services and Technical helpdesk
Application Development
Customer Relationship Management
Product Engineering Services
Finance and Accounting
Back Office
Application support and maintenance
Business Intelligence/ Datawarehousing
Embedded Systems and Services
Insurance,
Retail,
Utilities BPO
Testing Services
Enterprise Collaboration
and Content Management
Enterprise Application Integration
HR Shared
Services and
employee
helpdesk
Infrastructure Management Services
Desk Research,
Data analytics and
Knowledge services
8. Please let us know if there are any areas of improvement for the Zensar Team and the services offered by us.
Your views
9. It would help us to know how Zensar has added value to your organization in the past year.
Your views
10. Would you recommend Zensar’s services to others?
Please choose an option
--
Strongly Recommend
Sometimes Recommend
Never Recommend
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