New Professional Services from Choice Logistics Yield Efficiencies, Savings in Service Parts Logistics for Zensar : New York, NY

Business Management Suite identifies opportunities for Choice Logistics and clients to pursue continuous improvement Choice Logistics, the leading provider of critical service parts logistics, announced today the availability of the Business Management Suite, the first offering of its evolving professional services line of business. Zensar Technologies, a global software and infrastructure management services provider, and long-time Choice Logistics client, piloted the new offering and derived significant value from the in-depth analyses and recommendations. “With Zensar’s acquisition of Akibia, we needed to evaluate our service parts supply chain for efficiencies and savings,” said Scott Fiore, Vice President of Global Operations for Zensar Global IM. “Choice Logistics identified significant opportunities for improvements that were implemented immediately and are already adding value, saving money, and increasing global customer satisfaction.” The Business Management Suite represents a substantial investment in application development and data management by Choice Logistics’ service logistics technology experts and Solutions Design team. It is being introduced with four modules that delve into areas of critical spare parts storage and delivery that Choice Logistics has found to yield efficiencies:

• SLA Coverage Analysis -- Optimizes the network of strategic storage locations (SSLs) using Choice Logistics’ exclusive Installed-Base Analysis tool, adjusted by on-the-ground experience
• Transportation/Inventory Analysis -- Studies drives and fulfillment rates to confirm that parts are stocked and pulled from the ideal SSLs and makes recommendations for improvement
• Performance Analysis -- Evaluates the service delivery model for trends and gaps in performance with respect to coverage, transportation and inventory
• Spend Analysis -- Identifies and quantifies cost avoidance opportunities by categories such as service type, storage location, part number, and delivery address, with a plan to implement changes while minimizing potential risks

“We have worked in true partnership with Zensar for more than ten years, so they were an ideal client to pilot this new consultative service offering,” said John LaHaye, Senior Vice President of Business Development for Choice Logistics. “They confirmed that our methodology is solid, our recommendations are practical, and the return on investment is compelling and attainable.” Zensar boasts a world class logistics capability for providing multi-vendor support to hardware assets in 140 countries. Zensar has strategically placed parts warehouses located on three continents as well as 180 stocking locations around the globe. As a result of the Business Management Suite recommendations, Zensar has already:

• Designed new processes and made inventory adjustments that reduced next-flight-out deliveries by 50%
• Engaged Choice Logistics to update its EDI system with additional logic and order types to reduce exceptions and costs
• Implemented Choice Transportation Management Services for international shipments throughout Asia-Pacific to manage carrier selection

About Choice Logistics Choice Logistics provides service parts logistics solutions to technology manufacturers and third-party service organizations that repair and maintain mission-critical systems. Its global network of strategic stocking locations is linked by dependable transportation solutions, a unified technology platform, and a performance-driven organization. To learn why industry leaders such as Avaya, Bayer Healthcare, Cisco, Dell, and EMC trust Choice Logistics for time-critical service offerings that grow profitable revenues, strong reputations, and close customer relationships, call 1-800-593-2108, or visit www.choicelogistics.com.