Zensar Technologies Launches Enhanced End-to-End Suite of Multivendor Support Service Offerings : Westborough, MA

Provides cost-effective solutions for infrastructure maintenance, monitoring and management Zensar Technologies, a leading software and infrastructure management services provider, today announced an end-to-end suite of Multivendor Support Service (MVS) Offerings, which will help enterprise customers accelerate how they monitor, identify and remedy issues in server, storage and networking environments. “Zensar has expanded its suite of Multivendor Support Services beyond hardware break-fix to include infrastructure monitoring as well as the migration of IT infrastructure to hybrid cloud,” said Vivek Gupta, Chief Executive, Zensar Global IM Services. “Today Zensar is able to provide MVS services with a global SLA and single point of contact across our client’s entire infrastructure stack.” With the enhanced suite of offerings, Zensar is building on the strength of its more than 20 years of experience in MVS, and providing next-generation services to meet the needs of today’s enterprises. Zensar MVS is available in over 140 countries worldwide with local language capabilities and 24x7 follow the sun support. Zensar’s proven alternative offers flexible SLAs, performance-based service contracts and cost avoidance from increased uptime. As third-party maintenance (TPM) for servers, storage and networking equipment has gained an increased demand from end users, especially when equipment are post warranty, Zensar’s enhanced MVS offerings are designed to address enterprise needs now and in the future, through a modular service package that offers a pay-as-you-grow infrastructure-on-demand model. Zensar’s Multivendor Support Service Offerings include a portfolio of services to provide enterprises with increasing value to their IT infrastructure:

• Multivendor Support (MVS) – Provides superior service delivery and a cost-effective alternative to the manufacturer, especially for systems no longer under OEM warranty. Hardware maintenance support includes call handling, on-site and remote technical support and parts replacement/upgrade.
• Multivendor Support Plus Monitoring (MVS+) – Includes the benefits of Multivendor Support in addition to Zensar’s Remote Monitoring Service (RMS), providing cost avoidance through increased uptime and continuous improvements from proactive alerting to trending analysis to prevent IT problems from occurring.
• Multivendor-as-a-Service (MVaaS) – Provides maintenance and monitoring across hybrid data center environments through an infrastructure-on-demand model, including migration and integration to the cloud and technology refresh on or off premises.

Zensar partners with clients to holistically align IT programs and goals with enterprise strategy to deliver flexible solutions that drive business processes as well as improve the availability, reliability and performance of Data Center, Security and Compliance, and End User Computing infrastructure. Utilizing its multi-shore methodology Zensar delivers best-in-class IT services through its global delivery centers including Westborough, MA; Slough, UK; Veenendaal, The Netherlands; Shanghai, China; Pune, India and Hyderabad, India.