Zensar Technologies named as Digital Transformation Partner for leading East African Retailer, Nakumatt

April 28, 2016, Pune, India: Zensar Technologies, a leading provider of digital solutions, software and infrastructure services announced that it will partner leading retailer in East Africa, Nakumatt Holdings in its digital transformation initiative. This mandate involves a first of its kind development and implementation of enhanced customer experience solution and eCommerce in the Magento space in sub-Sahara Africa for Nakumatt in Kenya, Tanzania, Uganda and Rwanda. 

Zensar has successfully partnered Nakumatt since 2013, helping them stabilize and modernize key operations like warehouse, support etc. Some of the key elements, in the digital transformation journey with Nakumatt, will include mobility, mobile apps, digital tools and implementation of insights from Zensar’s Social Command Centre.

 

Sandeep Kishore, CEO and MD, Zensar Technologies said, “We have been trusted IT partners to Nakumatt’s ambitious and strategic goals, empowering their growth story across East Africa. Our team has successfully modernized critical IT systems, resulting in visible superior customer experience. Taking this digital journey ahead, we are confident of helping them leverage successful outcomes in future too. Our focus will be on creating a seamless operational framework and leveraging latest technologies to enable a richer customer experience, innovation, simplicity and agile operations that will help Nakumatt rewrite retail powered by digital technologies”

 

According to Atul Shah, Managing Director, Nakumatt Holdings, “In Zensar, we have a knowledgeable and trustworthy partner who has walked with us since the beginning of our IT transformation journey in 2013. Now, having achieved company-wide operations stability due to modernised solutions, we are ready for the next leap towards leveraging the benefits of a digital led IT strategy. We look forward to Zensar continuing to play an integral role in our growth plans and achieving stellar results similar to the previous one.” 

 

Manoj Warrier, CIO, Nakumatt Holdings said, “Zensar has been a strategic IT partner to us and we look forward to seeing continuous expertise and value addition from them. Digital is the future for us, as it will be an essential element driving future growth and customer engagement across our business operations. Zensar’s strength lies in their in-depth understanding of our business needs, which is supplemented by flawless delivery at all stages of a project. Their industry-led insights help us strengthen our market leadership position.”

 

Harish Lala, Regional Head - Africa and Middle East commented, “We are proud and excited to be working with Nakumatt, East Africa’s leading retailer, in their transformation journey, leveraging Digital and focussing on improving customer engagement and ultimately, business growth. Our focus will be on creating a seamless operational framework and leveraging technologies to enable a richer customer experience, innovation, simplicity and agile operations that will help Nakumatt rewrite retail powered by digital technologies.”   

 

In the past 3 years, Zensar has taken a step by step approach in helping the customer automate and streamline processes through IT. The project included the implementation of Oracle Retail Management System across East Africa, and Oracle Business Intelligence to improve their supply chain and include finance and procurement operations. Zensar has been involved in various projects like Application server upgrade, Oracle Retail and finance modules upgrade, implementation of the store inventory module and a multi-country merchandize system rollout over the past couple of years.

 

Zensar’s team has helped Nakumatt automate their warehouse using the Oracle Retail WMS module. Apart from providing advisory services on how to transform the warehouse physically and how to manage the delivery and proportions of inventory, the team guided them through the entire technical roadmap, right from consulting to technical implementations and how to optimize their Oracle applications.

 

Now, the critical backbone of the retailer is stable, generating favorable business outcomes.  The new engagement involves creation of a completely new customer centric solution for better customer experience and involves leveraging various digital tools to integrate applications. 

 

About Nakumatt Holdings (www.nakumatt.co.ke) 

Established in 1987, Nakumatt has shaped and built their business on their founding principles of providing a variety of affordable, quality brands as well as excellent and superior service to their customers. Their formats include convenience stores, supermarkets and hypermarkets. They serve 250,000 customers per day and offer a range of over 200,000 products.  Nakumatt is East Africa’s leading retailer with stores from Kenya to Rwanda that provides customers with a wide selection of international and local products living by our slogan “all under one roof”. They cater to the needs of the East African people with more than 50 outlets across the Kenyan borders. Nakumatt aims to provide its customer with affordable and high-value products.