Digital insurance accelerator
Insurers are being challenged to review and update their crisis management plans and take steps to continue operations with a minimum disruption to clients. Setting new protocols for in-person interactions with claimants or requiring claims to be investigated from the office or an alternative remote location where possible. Insurers are responding to customer needs in this crisis depending greatly on their operational and technology preparedness. Several inefficiencies in technology, systems and processes will be exposed as insurers handle huge volumes of customer enquiries and claims.
Insurance organizations around the world are warming to the idea of flexible, yet virtual working models to meet the demands of a millennial workforce, in a post-pandemic world. A digital approach will enable insurers to become more flexible.
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