Boosting HR Efficiency and User Experience With ServiceNow-enabled Service Catalog Redesign
Consumer services
Read time: 3 mins
A highly respected trade body — representing hospitality institutions across the UK and operating in ~100,000 venues in a sector that employs 3.5 million people — had to deal with inefficient and time-consuming manual processes that caused operational inconsistencies and increased the HR workload. Zensar and ServiceNow tailored a strategy to deliver a single pane of glass for all HR activities, simplify service catalogs and the approval mechanism, and enable better tracking of service requests. The resulting solution streamlined HR operations, enhanced operational efficiency, and enabled policy alignment and compliance.
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