Elevating Employee Satisfaction With ServiceNow-enabled HRSD Implementation

A leading multinational player in the energy sector — with a valuation of ~13 billion dollars and a tech environment that supports more than 2,000 users — faced challenges due to poor visibility, loss of productivity, and manual processes. Zensar and ServiceNow tailored a strategy to deliver HR services through a centralized portal, simplified service catalogs, and ensured better approval mechanism and effective tracking of every single request. The resulting solution heightened the productivity of the HR services team and enabled faster resolution of user queries, leading to enhanced employee satisfaction.

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