Greater Employee Productivity and Satisfaction Driven By ServiceNow-enabled Transformation
Banking and financial services
Read time: 7 mins
A global financial institution, headquartered in London with operations in 38 countries and 7,000 projects on three continents, faced inefficient and unreliable IT service delivery. Moreover, making decisions about resource allocation and service improvements were impeded by insufficient data. Zensar and ServiceNow tailored a strategy to create a centralized IT service portal and robust systems for better visibility and processes, as well as enable proactive e procurement management. The resulting solution enhanced operational and cost efficiency with streamlined HR processes, improved asset management, and an optimized inventory.
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