Supporting Business Needs Robustly With ServiceNow-enabled Procurement Management
Retail
Read time: 7 mins
A multi-billion-dollar retail giant, specializing in luxury products and experiences across multiple continents, faced IT audit challenges and high business spending due to poor asset management and collaboration.
Zensar and ServiceNow tailored a strategy to simplify asset classification for audits, integrate multiple data sources to have a single source of truth, and implement streamlined processes for adding missing assets from multiple locations.
The resulting solution optimized procurement management by enabling cross-departmental billing for hardware, integrating contract and procurement management, and enabling visibility across critical asset classes.
