Transforming Employee Experience With ServiceNow-enabled IT Service Management

An American company that focuses on manufacturing injectable drugs in a sterile environment was dissatisfied with its IT service delivery, which was hindering employee efficiency. Moreover, users who didn't speak the primary language struggled to access the required services. Zensar and ServiceNow tailored a strategy to deploy a centralized IT service portal and standardized processes, strategic automation, and dynamic translation to streamline service management and elevate the user experience. The resulting solution enabled effortless service management, greater visibility for better decision-making, and higher employee productivity.