Giving Life to LLM: Generative AI and AI Solutions for Reducing Billing-related Customer Calls

Managing high volumes of billing inquiries can strain resources and customer satisfaction. This whitepaper explores how AI-driven solutions—such as interactive video bill avatars, conversational AI agents, automated call routing, and GenAI-powered task automation—address these challenges. By reducing call volume, cutting costs, and enhancing the customer experience, companies can achieve up to a 60% call deflection. To know more, download the whitepaper.