Thirsting for Transformation - Improve digitization experience with better engineering and engagement
Read time: 3 mins
Transformation and digitization are now pressing needs for organizations, and many providers are already embarking on this journey. The UK's water sector lags behind other industries when it comes to digital transformation but is in urgent need of innovation to handle aging infrastructure, changes in digital behavior, and looming climate change risks.
Workforce availability for repairs and metering has reduced, and there are increased expenditures on keeping customers, communities, and the people doing the work safe and healthy. Additionally, consumption patterns have also shifted from commercial to household customers. Large-scale modernization projects are required to address these challenges, making it imperative to have seamless customer and employee engagement and experiences during this journey.
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