Quality and Service Management
ISO 9001, ISO 20000, ISO 22301, and CMMI level 5 are the foundation for Zensar’s Quality and Service Management System (QMS). The purpose of QMS is continuous improvement. Quality and Service Management Policy and Objectives are established and are reviewed annually for the applicability and suitability of the organization.
Policy Statement
We are committed to meet clients’ needs and expectations by delivering industry-relevant services and solutions, through continual improvement of our Services, processes, and people.
- Deliver services and solutions that meet client requirements
- Continually enhance external and internal client satisfaction
- Benchmarking against Industry standards
- Institutionalizing Delivery Excellence
- Deepening organizational expertise in the new ways of working
Business Continuity Management System
Policy Statement
Zensar is committed to meet client requirements and ensure continuity of operations in the event of a disruption and is well prepared to handle any potential threats.
- Ensure preventive testing for newly deployed solutions
- Enhance resilience and build ability to deliver business, in case of a disruption
- Monitor and review the effectiveness of the Business Continuity Management System
- Create awareness amongst associates regarding Business Continuity
Certifications 
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