Experience Services
Customer Experience outcomes directly impact business performance outcomes
We believe in designing great experiences
The quality of touchpoints experienced by customers of any organisation, B2C or B2B, has a direct relationship on the commercial performance and market share of that business.
The leading enterprises in the world, across all market categories, place the design of their customer experience at the heart of their digital strategy. Our specialist Experience Design studio, Foolproof, is one of the world’s leading agencies in Design, UX and Digital Product design. Foolproof help our clients scale digital transformation programmes quickly and effectively, with a design strategy that is centred around the genuine needs of real users.
Foolproof is supported by our 200+ person strong Zensar UX team, bringing our client the depth and breadth of resources to tackle the largest digital transformation programmes and compliment in-house teams with additional specialist resources.
Find out more about Foolproof
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Key Performance Indicators
Better Customer Experience
Enhanced customer experience will help retain existing customers, attract potential ones, and entice them for future transactions. Understanding the current experience through diagnostic approach, suggesting betterments for improved experience and implementing it with proven methodologies would help achieve the business objective and user goals.
Increased – Satisfaction, Adoption, Conversion, Transaction
Delighted Users means more Transactions on the site. By ensuring UCD methodology, we target each of the pain areas and convert them into intuitive and usable interactions that helps user achieve their goals their by increasing the Hapiness index.
Better Customer Experience
Enhanced customer experience will help retain existing customers, attract potential ones, and entice them for future transactions. Understanding the current experience through diagnostic approach, suggesting betterments for improved experience and implementing it with proven methodologies would help achieve the business objective and user goals.
Increased – Satisfaction, Adoption, Conversion, Transaction
Delighted Users means more Transactions on the site. By ensuring UCD methodology, we target each of the pain areas and convert them into intuitive and usable interactions that helps user achieve their goals their by increasing the Hapiness index.
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