Key Highlights
7%
increase in DWP per customer
10%
growth in admitted assets
25%
reduction in administration time
Overview
The client embarked on a digital transformation journey to improve service delivery, streamline operations, and better support its mission-driven customer base. With a modern Guidewire platform and automation-first approach, the insurer now offers faster, more intuitive experiences while strengthening its foundation for future growth.
Challenges
Limited scalability from legacy systems Outdated legacy AS400 systems limited operational efficiency and scalability.
Need to enhance customer experience The client needed to improve customer experience to retain and grow its customer base.
Inefficiencies in core operations Complex processes impacted policy management, claims adjustment, and payroll operations.
Solution
Consolidated legacy systems Fused multiple legacy AS400 systems into Guidewire v10 and Digital v11.
Implemented intelligent scorecards Implemented a risk propensity-based scorecard to streamline straight-through processing.
Created a digital transaction portal Developed a Guidewire digital portal to support submission, policy change, renewal, and cancellation transactions.
Automated with ZTAF and RPA Leveraged homegrown ZTAF and RPA to automate solutions tailored to client needs.
Impact
Enhanced customer value 7% increase in direct written premium per customer, driving better engagement and increased policy acquisition.
Strengthened financial health 10% growth in admitted assets, improving financial stability.
Accelerated operational efficiency 25% reduction in administration time by automating claims adjustment and payroll processes.
Modernized for growth Modernized the client’s core systems, enhanced CX, and diversified business growth.